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I would like to thank you for your wonderful bouquet which I had organised for my cousins on the birth of her baby girl (mid. December). She and everyone who visited her were so enthusiastic when they saw this very...
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  1.  Same Day delivery(Monday-Friday) is available ONLY in: Hoppers Crossing, Cairnlea, Caroline Springs, Deer Park, Derrimut, Manor  Lakes, Point Cook, Ravenhall, Tarneit, Truganina, Werribee, Williams Landing and Wyndham Vale. Orders should be placed before 10:00am AEDT to be eligible for same day delivery. (EXCLUDES FRUIT BOUQUETS!) 
  2. "FRUIT BOUQUETS NEED TO BE ORDERED AND BOOKED IN ADVANCE - at least 2-3 days before delivery date."
  3. ORDERS NEEDS TO BE PLACED BEFORE 1:00pm AEDT for the following delivery schedule to apply.

    SEE TABLE BELOW FOR DETAILS OF DELIVERY PRICE AND SCHEDULE:
    State
    		 Areas
    Delivery Schedule
    Delivery Fee
    VIC
    		 Selected Areas as specified on point number 1
    Ordered before 10:00am AEDT (EXCLUDES FRUIT BOUQUETS!)
    Same Day
    From $14
    Melbourne metro 1 day $14
    Geelong, Bendigo, Ballarat
    1 day
    $14
    Victorian country
    3-7 days
    $14
    NSW
    		 Sydney metro, Wollongong, Central Coast, Newcastle
    1-2 days
    $17
    Port Macquarie, Coffs Harbour, Northern Rivers
    2-3 days
    $17
    ACT
    		 Canberra metro
    1-2 days
    $17
    QLD
    		 Brisbane metro, Gold Coast, Toowoomba, Sunshine Coast
    2-3 days
    $30
    Wild Bay, Capricorn Coast, Mackay, Townsville, Cairns
    3-5 days
    $30
    SA
    		 Adelaide metro, Mt Gambier
    1-2 days
    $18
    TAS
    		 Launceston metro, Hobart
    2-4 days
    $25
    WA
    		 Perth metro
    4-7 days
    $30
    For delivery to all other areas within Australia, please contact us for information
    Unless otherwise stated, orders must be placed before 1:00pm AEDT for the above delivery schedule to apply
  4. Orders received after 1:00pm on Friday and orders received over the weekend will be processed on the next business day (unless a public holiday coincides) and delivery schedule will be based on the date the order has been processed.
  5. WE ARE UNABLE TO ACCEPT A "SPECIFIC DELIVERY TIME" (e.g. 2:30pm or before 4:00pm), however, deliveries will be made to most business addresses by 5:00pm and residential addresses by 7:00pm.
  6. Unfortunately, deliveries are not available on Weekends and Public Holidays, we can however deliver on the next available working day(depending on delivery area).
  7. You may place an order in advanced and have it delivered at a later date. If your nominated delivery date is earlier than the delivery schedule or is during the weekends or public holidays, we will send you an email to let you know the earliest estimated delivery date of your order. We will go ahead with your order after receiving a confirmation from you or within 1 business day if no reply has been received. Depending on the circumstances, if your order has not yet been shipped, we may just provide you with a full refund.
  8. If the RECIPIENT is NOT HOME to receive the product, you may choose to LEAVE THE PRODUCT AT THE DOOR if the courier deems the drop-off location to be safe. Alternatively, a calling card will be left to contact the courier and arrange a re-delivery. Depending on circumstances, re-delivery is unlikely to take place on the same day. If you have chosen the option for re-delivery or if we are required to re-deliver your gift (i.e. if there is nowhere safe to leave your gift), a  re-delivery or re-direction fee  $16.90 will apply.
  9. Please be especially careful when providing delivery details. If an invalid address is supplied, we will attempt to find the correct address by contacting you. A redirection fee or re-delivery fee will apply depending on the circumstances. The time of delivery to the correct address will be dependent on the time of day we confirm the correct information. However, if the bouquet is delivered to an incorrect address and is not recovered, Sweet Stems can not accept any responsibility for such loss.
  10. We use highly reputable 3rd party courier companies and will make every effort to deliver products on your nominated delivery date. However, occasional delays that are experienced are out of our control, as such, Sweet Stems cannot and does not guarantee a delivery date.  We are unable to cancel orders that are already prepared and with our courier for delivery.
  11. During peak periods such as Christmas, Easter, Mother's Day, Father's Day and Valentine's Day, all orders should be placed AT LEAST THREE WORKING DAYS in advance to ensure complete satisfaction and fulfillment of delivery. Same day delivery is unavailable during peak periods.